Make a Claim

How to Make a Claim

You must notify the Claims Administrators as soon as practicable after the incident giving rise to the claim, and in any event no later than 31 days after your insurance expires. Insurers reserve the right to decline liability for any claim notified after this date.

For policies purchased on or after 01 March 2019, please contact:

White Horse Administration Services Ltd

PO BOX 5633,
West Midlands,
WS6 9BB,
Telephone: 0044 (0) 1733 224 845

For policies purchased prior to 01 March 2019, please contact:

Wedding Insurance Claims

Direct Group Travel Services,
PO Box 1188,
Telephone: 0344 412 4296
Please quote claims reference: 01924L